We make spaces smarter with easy-to-use AI that counts people & tracks behaviors and analyzes data for better business decisions.
General Questions
Our primary focus is on providing services in the retail sector, where we have extensive experience and expertise. We specialize in various retail areas, including clothing, electronics, and food, catering to all stores. Additionally, we serve in various other sectors such as shopping malls, leisure and entertainment areas, events and exhibitions, transportation and airport management, healthcare facilities, production and manufacturing, hotels, bars and restaurants.
Our comprehensive range of services mainly caters to the specific needs of retail stores. We specialize in providing accurate people and door counting, in-depth analysis of in-store aisle performance, efficient cash register services, and sector-specific people counting. Our solutions allow retail businesses to gain valuable insights to optimize operations, enhance customer experience, and drive better results.
Our commitment to data security is of utmost importance. We ensure that the highest security standards safeguard all your data. We are also able to furnish detailed information regarding our data protection policies.
The selection of an optimal product is contingent upon various factors, including budgetary constraints and specific application scenarios. We encourage you to reach out to us and articulate your requirements, and we will furnish you with a tailored product recommendation designed to meet your specific needs.
Our people-tracking services utilize advanced technology to precisely count the number of individuals within a designated area or store. These solutions analyze customer traffic, enhance operational efficiency, and facilitate informed strategic decision-making.
Our comprehensive people-counting services are designed to provide accurate and reliable data in various high-traffic environments, including shopping malls, retail stores, airports, bus terminals, event areas, and more. We deploy advanced technology to track and analyze people traffic, enabling businesses and organizations to make informed operations, staffing, and customer service decisions.
REM Vision Lab products & solutions has been effectively deployed in diverse high-traffic settings, including retail establishments, shopping complexes, and cultural venues. It has garnered favorable customer feedback and boasts a reliable counting system.
Although we are based in Turkey, UK, Malta, UAE, KSA and Egypt we also have a global service network. We have established a fast and efficient operation network in various regions, allowing us to operate actively in different countries.
Technology & Application
Our technology works with our camera-based RVL production system and our AI-supported code to measure the number of visitors. Thus, it tracks people's entrances and exits and analyzes this data, providing an analysis that progresses to the efficiency of the areas by providing the total number of visitors.
Only the behavioral data is transferred from the devices to a central server and processed there. Your data is stored securely, and only authorized persons can access it. In addition, security measures such as data encryption and regular backups are applied.
Yes, our people counting systems provide real-time data. This data can be monitored and analyzed instantly so that you can make quick decisions.
Yes, we can present the data we obtain with various integrations to you both as raw and processed data in your current reports. In addition, the data we visualize on our panel system can be integrated into you in the same way.
Yes, you can use your own cameras/CCTV systems. After assessing your camera infrastructure, we can provide a service that is compatible with your system. This can reduce your costs and help you use your existing equipment more effectively. We can also offer custom integration services based on your needs.
Installation
The installation process for our systems is customized according to each venue's specific size and requirements. Our skilled professional teams handle the installation and ensure that the systems are fully operational before providing comprehensive user training. This training includes detailed instructions on how to effectively use and maintain the systems to maximize their performance and longevity.
Yes, we prioritize both our technical support and customer support, providing 24/7 assistance in case of system issues.
Yes, we offer regular maintenance and update services for people counting systems. Periodic maintenance and software updates are performed to ensure the proper operation of the systems.
REM Vision Lab has its own offices in Istanbul, London, Malta, Dubai, Jeddah, and Cairo. With this, we provide our regional strengths in our operational services. Our international operation network is actively working.
The cameras provide:
- Flexible installation options.
- Seamlessly integrating into various locations such as entry points.
- Retail spaces.
- Any area requiring people traffic monitoring.
The versatile positioning allows you to select an optimal location based on your specific needs, ensuring unobstructed views and appropriate lighting conditions for accurate surveillance.
You will typically need a drill, screwdriver, measuring tape, and possibly a ladder for high placements. Check the camera's manual for specific requirements.
Our camera system works with electricity and an internet connection. The internet is either via WIFI or Ethernet cabling. POE connection can also be made. What should I do if I encounter issues during startup?
Our operations teams will initiate contact with you before the installation process to facilitate a discussion regarding the requisite permissions. Subsequently, the installation schedule, along with the necessary permissions, will be communicated, and the installation will be carried out in collaboration with our third-party teams. The installation will be deemed complete upon receipt of initial data. Following a comprehensive validation of the system's functionality, our teams will finalize the installation, thereby concluding the process. It is important to note that our dedicated teams remain available 24/7 throughout the entirety of the process.
Unlike sensor devices, we cover a vast angle. Please do not confuse us with other brands. We have developed a cost-effective system using a single camera to cover a large area. This information is provided to you before the reconnaissance studies conducted by our teams. It is important to note that the number of cameras required generally depends on factors such as height and the number of columns.
Yes, it is possible to connect with our SaaS model. We conduct a brief test with your existing device, and we do not incur hardware costs for you by connecting only to compliant devices.
Technical
REM Vision Lab offers extensive and robust global remote support services to assist clients across various locations. Our central database and reporting software are designed to be seamlessly accessible from any corner of the world, providing an available internet connection. This ensures that our clients can efficiently manage and monitor their REM Vision Lab systems without any geographical constraints.
Yes, the REM Vision Lab API is rest and generic.
Yes, you can host REM Vision Lab solutions on-premise and/or use our service, which is sponsored by Google Cloud Provider.
You can manually import your sales data into our dashboard or automatically using our API documentation.
The counting data is available hourly and daily and can be exported in XL, XML, and CSV formats to integrate with your business system.
REM Vision Lab has introduced a new feature to the market consisting of two parts. If a person remains within the camera area but exits the store, they are counted as one person. This action does not affect the conversion rate, as REM Vision Lab cameras with large-scale lenses do not impact the conversion rate due to their characteristics covering a vast area. However, if the person leaves the area for a while and then returns, they will not be counted, causing a minimal impact on the counting data.
Yes, you can set up an FTP location for the raw data to be sent to a dedicated location daily. Users can also view raw data for different periods and look at each camera separately. Using our API, we can directly query the data from the device.
This system uses a BLE technology.
Demo Installation
During the trial period, we will proceed by setting up a dedicated user account within our REM Vision Lab dashboard system. Once the account is created, we will furnish the user with a secure web link granting them access to their specific data. This will allow the user to view and analyze the information collected during the trial conveniently.
Reports & Data Analytics
Our dedicated team members collaborate closely with our clients to comprehend their requirements and establish the appropriate reporting system. We deliver automated daily reports to provide a comprehensive overview of the system each morning. Furthermore, we curate bespoke business intelligence reports tailored to specific needs, encompassing weekly and monthly performance reports and reports during campaign periods. Our teams also routinely leverage A-B testing reports.
The data collected is processed using various analysis tools. These analyses include customer traffic, peak hours, and customer flow paths and help evaluate store performance.
Our reports can be provided daily, weekly, monthly, or at specific intervals based on customer needs. They include data analysis, trends, and detailed information about your business's performance.
Yes, we have. We have teams that deal with you one-on-one in both our in-store analytics solutions and people counting solutions.
Yes, the REM Vision Lab system can detect and count the number of people in real-time and provide live occupancy data, which can be viewed on the cloud-based server or on-premise software.
You can utilize the data to optimize customer flow, develop marketing strategies, plan staffing, and enhance store layout. Additionally, the data can be used to assess sales performance and improve customer experience.
Yes. The data we provide is compared with five different parameters to generate various outputs, including a value proposition on personnel optimization.
Yes. We are not a heat map company, but this is our solution. With our in-store analytics solution, we offer you both heat maps and density maps. We prefer to offer value with density maps. This is created on your own store plan and appears within product groups.
Front-store traffic refers to the number of people visiting a store's front area. It is typically calculated by using the power of REM Vision Lab devices that have wide-area fisheye lenses; they can see much more than where they are installed.
Yes, unlike our extensive reports that utilize big data, we also have short executive summaries. These summaries are designed to be presented to senior management or kept on hand. They provide warnings or offer insights that can help you make informed decisions. With these reports, we aim to deliver more impactful information.
We have different components in our system that cater to your specific needs. If you prefer to have your data grouped and counted, we can provide that for you. Our "Group Counting" system allows you to identify groups of visitors, such as families, and count them as a single unit.
You have the option to input your data into our dashboard either manually or automatically using an API. V-Count thoroughly examines the relationship between sales and other datasets. Additionally, you have the ability to extract the data via an API and integrate it into your management systems or into your own ERPs.
Sales & Reseller
Yes. We have partners, business partners, and technology partners from various industries. If you want to collaborate, you can contact us.
For the demonstration account, a majority of our partners express a preference for a demo unit to gain a firsthand understanding of the functionality of our devices, encompassing both the hardware and software aspects. This facilitates the collection of visitor data and the generation of reports based on actual people count at your site. We can also provide a demo account for them, or they can prefer to install one device in their area/offices.
Collaboration & Pricing
You can contact us to request a quote. We always want to schedule a meeting to understand your needs better. Based on your requirements, we can then provide you with a quote.
As a first-time customer, we will begin by conducting a needs analysis. After contacting you, we will arrange a meeting to discuss your needs and expectations. Following this, we will offer you the most suitable service plan, which may include a trial run if needed.
Yes. We also work with device leasing model.
Server Installation
Regarding our pricing, we charge based on the number of server installations rather than the number of sites. The installation charge will only be applied once if multiple sites share the same server. However, if the software needs to be installed on multiple servers, even if it is for the same project or rollout, the installation fee will be applied based on the number of server installations.
No. Your colleagues have unlimited access to our dashboard. The dashboard can be accessed via a mobile application or desktop, allowing both store and field employees to access it, just like the headquarters.
Feel free to add multiple users for full access to REM Vision Lab's business intelligence and automated reports. You also have the option to restrict access to specific stores.
Dashboard & Export Data
Yes.
You can export the data from our software to share it with your customers. However, we strictly adhere to a policy of not sharing any data with third parties.
Yes. The data can be exported as XL, XML, and CSV to your own business system/ERP.
Yes.
Data will be permanently stored on the server as it is crucial for historical year forecasting and LFLs.
REM Vision Lab Dashboard includes various options and differentiates with the solutions our customers need.
In summary; the People Counting Pages cover traffic, peak density hours, weekly traffic, initial store orientation analysis, and front-end analysis.
The In-store Analytics Pages include density maps, heatmaps, checkout line analysis, dressing room traffic, inter-floor transition, and more.
Device Specification
Yes, we have a routine health check software available for users to determine the networking status of their systems. We also have a dedicated team to control the data.
Before we begin our work, it's important to note that our team has already conducted extensive discovery work. The number of cameras required may differ based on height and the number of columns. Our cameras are designed to cover broad areas, and typically, one device can cover approximately 70m², setting us apart from other brands.
Our system has consistently demonstrated its effectiveness in the retail industry, and we are passionate about serving this sector. However, due to the dedicated efforts of our teams, we have successfully expanded into various other domains. For instance, our technology has been seamlessly integrated into airports, fairgrounds, and shopping malls.
It is worth noting that our system operates flawlessly at significant altitudes and can accurately identify individuals even at these heights. We invite you to reach out to us so that we can thoroughly assess your specific environment and initiate comprehensive testing and research studies to tailor our solution to your needs.
REM Vision Lab system requires an internet connection to enable real-time data transmission and to allow for remote access and management of the device. The internet connection is essential for the REM Vision Lab system to transmit the captured people count data to the cloud for storage and analysis. Additionally, it allows for software updates and ensures seamless integration with other digital services and applications.
It does not have a built-in battery; it uses electrical systems.
Data Privacy
Our headcount systems are fully compliant with KVKK/GDPR and other data protection laws. We adhere to the highest security standards when collecting, storing, and processing your data. We take all necessary precautions to protect personal data and ensure transparency in our data processing activities.
Data Accuracy
The accuracy can achieve more than 95% in an ideal store environment. Our dedicated team-mates test the environment in the very first week of the installation. Our system generally adapts to the environment in a week.
Please remember the following detailed conditions to achieve good accuracy:
- The ideal ceiling height should be between 2.7 meters and 3.3 meters to ensure optimal accuracy of measurements. (For retail stores or such ones. For a fair area or an airport area, the optimal height is above those, approximately 15-20 meters.)
- Ensure that there are no swinging doors in the area, as they can interfere with the accuracy of the measurements.
- Avoid placing stock displays or baskets at the entrance, as this can cause customers or staff to linger at the entrance, affecting the system's accuracy.
- Do not hang any decorations from the ceiling, as they can interfere with the accuracy of the sensors or cameras.
- Maintain consistent lighting conditions to ensure accurate measurements at all times.
- Avoid using flooring with a mirror-like effect, as it can distort the measurement of human height.
Ensure that the area is well-lit and not too dark, as this can affect the system's ability to detect the presence of human beings accurately.
Stores' conversion rate calculations are crucial for their systems, analysis, or bonus systems. At this point, we continue our work and tests to provide the most accurate data and offer a user-friendly system.
Contact us today to explore more!
Discover how our solutions can transform your business.
Products & Analytical Solutions
Real-Time Reporting & Insights
Empower your business with real-time data for smarter, faster decisions.
Our live dashboards, tailored reports, and instant alerts keep you informed and agile. Seamlessly integrate data, optimize performance, and stay ahead with actionable insights at your fingertips.
Companies we work on as case studies
Media Markt
How Rem Vision Lab contributed MM to envision the optimized store layout meanwhile improving the conversion rates significantly?
Adel
How ADEL Achieved a Revenue Uplift of 22% & Cost Cut of 30% in specialized exhibitions?
Gratis
How Turkey’s Largest Beauty and Personal care Retailer had significant uplift of sales in 8 Categories and increased the Store Traffic by %130?
