How the leading health and beauty retailer decreased the checkout queues significantly?
About
Watsons, a flagship brand of A.S. Watson Group, is Asia’s leading health and beauty retailer, currently operating over 7.200 stores and more than 1.500 pharmacies in 13 Asian and European markets. A.S. Watson Group is one of the world’s largest health, beauty & lifestyle retailer’s with over 15.200 retail stores, serving more than 57 million customers a week in 25 markets. The Group has the largest brand portfolios and geographical footprints in the retailing world, offering everything from health & beauty, food and electronics to perfume. It is also Asia’s largest health & beauty retailer and Europe’s largest luxury perfumeries & cosmetics retailer.
Problem
Watsons Turkey had a problem with the checkout management; causing them a highly ranged customer loss due to long queues.
Solution
Powerful Observation for Checkouts
Studies say 96% of shoppers leave stores empty-handed and 51.3% do this because of long queues. Rem Vision Lab real-time checkout solution assists to minimize the time spent in queues which causes sales loss if it gets higher. To prevent revenue losses; an accurate number of the shoppers and the average time spent are known to predict the number of staff needed in the store. In addition to the identification of those metrics, a real-time notification system occurs to support customer satisfaction.
Studies say 96% of shoppers leave stores empty-handed and 51.3% do this because of long queues. Rem Vision Lab real-time checkout solution assists to minimize the time spent in queues which causes sales loss if it gets higher. To prevent revenue losses; an accurate number of the shoppers and the average time spent are known to predict the number of staff needed in the store. In addition to the identification of those metrics, a real-time notification system occurs to support customer satisfaction.
